category >> partners
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Democratizing AI: How Pre-trained Models Plus RAG Can Empower State and Local Agencies
August 21st, 2024
AI is being democratized by a growing number of pre-trained LLMs that are available off the shelf. No complex data science skills are needed to leverage them, just the right tools.
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The Intersection of CX and Communications in Government Services
August 12th, 2024
Investing in CX improves trust and engagement, ensures clear and effective digital communications, and builds relationships, helping to maximize the return on investment for government agencies.
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Seamlessly Enhance Accessibility in CX Through Communication
July 8th, 2024
By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
- Tagged Adobe, Customer Experience and Engagement, CX, High-Impact Service Providers, Office of Management and Budget
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Generative AI: Improving Efficiency for SLED Agencies
May 14th, 2024
By educating employees on the security ramifications of generative AI, and by properly implementing it into their agency, SLED decision makers can accelerate and improve their day-to-day processes.
- Tagged Artificial Intelligence, Automation, Broadcom, Education Technology, Generative AI, State and Local Government
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Improving Government CX Services to Build Trust Amongst Customers
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
- Tagged Customer Experience and Engagement, CX, Federal Government, High Impact Service Providers, Identity and Access Management, Office of Management Budget, okta
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Securing Operational Technology with Cyber-Informed Engineering
April 17th, 2024
Cyber-informed engineering recognizes the importance and necessity of using both engineering tools and conventional cybersecurity designs to secure OT networks.
- Tagged Cybersecurity, Department of Energy, Federal Government, Operational Technology, TechNet Cyber, Waterfall Security
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Enterprise Service Management in the Physical Realm: Understanding PPESM
March 18th, 2024
By leveraging a centralized, user-friendly system with automated workflows and mobile accessibility, PPESM empowers agencies to streamline processes, optimize resource allocation, and ensure regulatory compliance.
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5 Ways to Protect Your Organization from a Cyberattack in 2024
January 31st, 2024
Protecting your organization requires a sound strategy that wards off cyber threats and takes the fight to the attackers.
- Tagged Artificial Intelligence, Cybersecurity, Department of Homeland Security, Observability, SolarWinds
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Make Invisible Talent Visible
October 19th, 2023
Moving to a data-driven talent strategy allows agencies to match the right people to the right work enhancing employee鈥檚 experience and engagement with their work.
