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Refined - JSM DC (Theme ITSM, HR Helpdesk & Service Desks)  

Refined - JSM DC (Theme ITSM, HR Helpdesk & Service Desks)

Scale enterprise ITSM and ESM portals on Data Center infrastructure. Design multi-portal structures, centralize knowledge search, and brand support experiences to align with agency and corporate identity standards.

Refined - JSM DC (Theme ITSM, HR Helpdesk & Service Desks)

Refined for JSM DC extends Refined's branded theming to Jira Service Management on Data Center, organizing service desks and Jira projects into structured sites with a single drop-down navigation menu. Agencies and enterprises that remain on Data Center for security or compliance reasons otherwise have limited options for customizing the look and structure of their service portals. Refined's improved search, recommended links, and permission-based content visibility help these organizations extend Jira Service Management to business teams such as HR, legal, and marketing without additional training. The result is a more consistent support experience across both IT and business service desks.

Refined - JSM DC (Theme ITSM, HR Helpdesk & Service Desks) Refined - JSM DC (Theme ITSM, HR Helpdesk & Service Desks)

Benefits:

  • Themed, structured service desks and Jira projects under one navigation menu
  • Purpose-built for Jira and JSM Data Center customers who can't move to Cloud
  • Improved search UI with recommended links and cross-knowledge-base search
  • Permission-based structure ensures only relevant content is shown per user group