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̽»¨ÊÓÆµ, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Multi-Vendor

How Florida Prepaid Achieved 30 Percent Faster Service with NeuraFlash, AWS, and Salesforce


Event Date: October 28, 2025
Hosted By: NeuraFlash, AWS & ̽»¨ÊÓÆµ

Government agencies are under increasing pressure to modernize their contact centers and deliver faster, more responsive service to constituents. In this webinar, attendees discovered how Florida Prepaid partnered with AWS and Salesforce –bringing in NeuraFlash as the expert in Amazon Connect and Service Cloud Voice – to achieve a seamless, on-time implementation that unified voice and CRM, improved call routing, and accelerated GenAI adoption across the business.

What We Discussed
 
In this webinar, our presenters showed attendees how their agency can:
  • Reduce handle time and boost CSAT with Amazon Connect + Service Cloud Voice

  • Scale GenAI and self-service capabilities using Agentforce

  • Accelerate transformation with the right partner – NeuraFlash

Resources


The Simple Way to Efficient IT
eBook

The Simple Way to Efficient IT

Federal agencies are under pressure to modernize IT systems to keep pace with evolving technology demands and mission needs. Learn how Cloudflare helps agencies navigate this journey by advancing Zero Trust initiatives, improving digital experiences and streamlining operations. Agencies can fast-track IT modernization by combining practical steps with strategic technology integrations.


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