2023 Government Customer Experience and Engagement Summit Archives - | ̽��Ƶ

A Unified Identity: Login and Customer Experience

Tiffany Goddard — Tue, 08 Aug 2023 20:30:22 +0000

While in-person services used to be the primary channel of access to Government services, this is no longer the case as more customers turn to digital services. To provide excellent Customer Experience (CX), the Government must prioritize creating digital channels … Continue reading →

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Utilizing Data to Improve in Customer Experience

Tiffany Goddard — Wed, 26 Jul 2023 15:17:11 +0000

The main goal in customer service is to provide for customer needs and preferences. Through data and feedback, agencies can revitalize and refocus services to best support customers. At ̽��Ƶ’s 2023 Government Customer Experience and Engagement Summit, panelists reviewed the … Continue reading →

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Diversity, Equity and Inclusion as a Pillar of CX Service Delivery

Tiffany Goddard — Mon, 24 Jul 2023 16:50:57 +0000

Integrating DEIA Into the Larger CX Picture The Whitehouse Executive Order on Diversity, Equity, Inclusion and Accessibility (DEIA) in the Federal Workforce promotes standards that can be applied to improving Government customer experience (CX). These include strengthening the ability to … Continue reading →

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Following the Funding of Innovation in Customer Experience

Tiffany Goddard — Mon, 17 Jul 2023 13:06:09 +0000

In the world of business, methodology is always changing along with users. While this innovation can be expensive, it is vital that agencies move alongside the private sector with technology implementation and customer service standards. At ̽��Ƶ’s 2023 Government Customer … Continue reading →

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Maximizing Service by Engaging Employees as Customers

Tiffany Goddard — Thu, 13 Jul 2023 12:56:52 +0000

At the end of 2021, the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government stated, “Our Government must recommit to being ‘of the people, by the people, [and] for the people’ in order … Continue reading →

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Letting Data and Leadership Inspire Change

Tiffany Goddard — Mon, 10 Jul 2023 14:16:13 +0000

Every agency strives to provide quality customer service, but learning and executing new ways to do so can be daunting. Attendees at ̽��Ƶ’s annual Government Customer Experience and Engagement Summit learned that while the process may differ for each agency, … Continue reading →

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Returning to the Heart of Customer Experience: A Government for the People

Tiffany Goddard — Fri, 30 Jun 2023 13:15:46 +0000

At ̽��Ƶ’s annual Government Customer Experience and Engagement Summit hosted in June, experts from industry and Federal, State, and Local Government came together to discuss stewardship, innovation and paths forward in customer experience (CX). At the one-day event, the thought-provoking … Continue reading →

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2023 Government Customer Experience and Engagement Summit Archives - | ̽����Ƶ