CX Archives - | ̽»¨ÊÓƵ Thu, 03 Apr 2025 17:22:34 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.8 The Intersection of CX and Communications in Government Services /wordpress/granicus-cx-and-communications-in-government-services-blog-2024/ /wordpress/granicus-cx-and-communications-in-government-services-blog-2024/#respond Mon, 12 Aug 2024 20:42:28 +0000 /wordpress/?p=9067 Customer experience (CX) and communications have been intuitively tied together in industry and in our day-to-day lives for a long time, but that has not been the case in government until recently. With the emergence of CX officers, executive orders, … Continue reading →

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]]> /wordpress/granicus-cx-and-communications-in-government-services-blog-2024/feed/ 0 Seamlessly Enhance Accessibility in CX Through Communication /wordpress/adobe-seamlessly-enhance-accessibility-in-cx-through-communication-blog-2024/ /wordpress/adobe-seamlessly-enhance-accessibility-in-cx-through-communication-blog-2024/#respond Mon, 08 Jul 2024 15:07:06 +0000 /wordpress/?p=9038 To provide comprehensive, seamless and fulfilling customer experience (CX), agencies must listen to customer feedback. Part of the Federal Government’s current CX initiatives, inspired by the President’s Management Agenda Executive Order Transforming Federal Customer Experience and Service Delivery to Rebuild … Continue reading →

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]]> /wordpress/adobe-seamlessly-enhance-accessibility-in-cx-through-communication-blog-2024/feed/ 0 Improving Government CX Services to Build Trust Amongst Customers /wordpress/okta-hisp-customer-experience-series-building-trust-blog-2024/ /wordpress/okta-hisp-customer-experience-series-building-trust-blog-2024/#respond Wed, 24 Apr 2024 14:19:37 +0000 /wordpress/?p=8928 In the Private Sector, customer experience (CX) is characterized by applications that serve as a single-stop service for customers. These expectations have trickled from the commercial digital world into the Public Sector, with the exception that co-designing services that keep … Continue reading →

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]]> /wordpress/okta-hisp-customer-experience-series-building-trust-blog-2024/feed/ 0 A Unified Identity: Login and Customer Experience /wordpress/carahsoft-unified-identity-login-customer-experience-blog-2023/ /wordpress/carahsoft-unified-identity-login-customer-experience-blog-2023/#respond Tue, 08 Aug 2023 20:30:22 +0000 /wordpress/?p=8332 While in-person services used to be the primary channel of access to Government services, this is no longer the case as more customers turn to digital services. To provide excellent Customer Experience (CX), the Government must prioritize creating digital channels … Continue reading →

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]]> /wordpress/carahsoft-unified-identity-login-customer-experience-blog-2023/feed/ 0 Utilizing Data to Improve in Customer Experience /wordpress/carahsoft-utilizing-data-in-customer-experience-blog-2023/ /wordpress/carahsoft-utilizing-data-in-customer-experience-blog-2023/#respond Wed, 26 Jul 2023 15:17:11 +0000 /wordpress/?p=8311 The main goal in customer service is to provide for customer needs and preferences. Through data and feedback, agencies can revitalize and refocus services to best support customers. At ̽»¨ÊÓƵ’s 2023 Government Customer Experience and Engagement Summit, panelists reviewed the … Continue reading →

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]]> /wordpress/carahsoft-utilizing-data-in-customer-experience-blog-2023/feed/ 0 Diversity, Equity and Inclusion as a Pillar of CX Service Delivery /wordpress/carahsoft-diversity-equity-inclusion-cx-service-delivery-blog-2023/ /wordpress/carahsoft-diversity-equity-inclusion-cx-service-delivery-blog-2023/#respond Mon, 24 Jul 2023 16:50:57 +0000 /wordpress/?p=8307 Integrating DEIA Into the Larger CX Picture The Whitehouse Executive Order on Diversity, Equity, Inclusion and Accessibility (DEIA) in the Federal Workforce promotes standards that can be applied to improving Government customer experience (CX). These include strengthening the ability to … Continue reading →

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]]> /wordpress/carahsoft-diversity-equity-inclusion-cx-service-delivery-blog-2023/feed/ 0 Following the Funding of Innovation in Customer Experience /wordpress/carahsoft-funding-innovation-in-customer-experience-blog-2023/ /wordpress/carahsoft-funding-innovation-in-customer-experience-blog-2023/#respond Mon, 17 Jul 2023 13:06:09 +0000 /wordpress/?p=8284 In the world of business, methodology is always changing along with users. While this innovation can be expensive, it is vital that agencies move alongside the private sector with technology implementation and customer service standards. At ̽»¨ÊÓƵ’s 2023 Government Customer … Continue reading →

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]]> /wordpress/carahsoft-funding-innovation-in-customer-experience-blog-2023/feed/ 0 Maximizing Service by Engaging Employees as Customers /wordpress/carahsoft-maximizing-service-employees-as-customers-blog-2023/ /wordpress/carahsoft-maximizing-service-employees-as-customers-blog-2023/#respond Thu, 13 Jul 2023 12:56:52 +0000 /wordpress/?p=8278 At the end of 2021, the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government stated, “Our Government must recommit to being ‘of the people, by the people, [and] for the people’ in order … Continue reading →

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]]> /wordpress/carahsoft-maximizing-service-employees-as-customers-blog-2023/feed/ 0 Letting Data and Leadership Inspire Change /wordpress/carahsoft-data-leadership-inspire-change-blog-2023/ /wordpress/carahsoft-data-leadership-inspire-change-blog-2023/#respond Mon, 10 Jul 2023 14:16:13 +0000 /wordpress/?p=8247 Every agency strives to provide quality customer service, but learning and executing new ways to do so can be daunting. Attendees at ̽»¨ÊÓƵ’s annual Government Customer Experience and Engagement Summit learned that while the process may differ for each agency, … Continue reading →

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]]> /wordpress/carahsoft-data-leadership-inspire-change-blog-2023/feed/ 0 Returning to the Heart of Customer Experience: A Government for the People /wordpress/carahsoft-gov-customer-experience-keynote-blog-2023/ /wordpress/carahsoft-gov-customer-experience-keynote-blog-2023/#respond Fri, 30 Jun 2023 13:15:46 +0000 /wordpress/?p=8239 At ̽»¨ÊÓƵ’s annual Government Customer Experience and Engagement Summit hosted in June, experts from industry and Federal, State, and Local Government came together to discuss stewardship, innovation and paths forward in customer experience (CX). At the one-day event, the thought-provoking … Continue reading →

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