Mogli makes it easy for government agencies to send text messages using Salesforce, whether you鈥檙e supporting a citizen one-on-one or updating thousands at once. Built on and for Salesforce, Mogli makes sure messages deliver their intended impact.
Mogli Makes Texting on Salesforce Easy
Mogli makes texting on Salesforce easy because it is built on and for Salesforce. Since everything you do with Mogli happens in Salesforce, you’ll have no trouble sending SMS or WhatsApp messages with Mogli.
Our features are designed to help agencies support citizens quickly and efficiently. By leveraging the impact of text messaging combined with the power of Salesforce, agencies can connect with recipients in a personalized way while also keeping track of each interaction.
1 to 1 Conversations
Mogli’s one-to-one messaging makes it easy to directly communicate with your contacts from within Salesforce, while also tracking and logging all message history. This feature allows you to message directly from the contact record, or any standard (and most custom) object in Salesforce.
The Conversation View is the messaging interface where 1 to 1 text messages can be crafted, sent, received, and read. The Conversation View is accessible directly within Salesforce, on the contact record, and can also be configured on nearly any standard or custom object.
Bulk Messaging
Mogli’s Bulk Messaging feature makes it easy to send messages to groups of recipients, large or small, through an intuitive interface. Recipients can be selected from sources you're already familiar with in Salesforce: Campaigns, Reports, and List Views.
Bulk Messages created using Mogli can leverage merge fields to create personalized messages, at scale, enhancing relevance and boosting engagement. Templates keep your tone consistent and save your agency’s staff time.
Mogli allows for the addition of attachments to texts sent using the Bulk Messaging feature. Attachments can include images, animated GIFs, videos, and PDFs.
Forms and Surveys
Whether you're getting registrations, collecting feedback, running surveys, or streamlining client interactions, Mogli’s Form Templates help you deliver a more engaging experience through text messaging.
Making it possible to incorporate branching logic and multiple question types, the power of Mogli’s built on Salesforce technology, empowers users to create dynamic experiences while improving data collection.
Leveraging the Form Template Wizard, a guided tool within Mogli that simplifies the process of creating form templates for SMS messaging, allows you to design forms with advanced logic in just a few steps via a streamlined interface with previews.
Mogli Voice
Mogli Voice allows you to deliver voice messages to your contacts, either sent live or by automation. These messages are delivered as recorded messages and will play either if a recipient answers or the call is answered by voicemail. Great for multimedia experience, visually impaired, or literacy considerations.
Messages can be created either using Text-to-Voice, which reads a typed message, or File-to-Voice, which uses a pre-recorded audio file.