The Top 5 Insights聽for Government聽from HIMSS 2026聽

Healthcare and technology leaders convened at the  with a shared sense of urgency as the Federal health ecosystem is undergoing one of its most significant transformations in decades. Across panel sessions, discussions highlighted both the structural challenges and strategic investments shaping Government health agencies, from modernizing public health data infrastructure to addressing long-standing interoperability barriers that have fragmented care delivery.  

Five critical insights emerged that define a path toward a more connected, data-driven and patient-centered Federal healthcare system. 

Federal AI Policy Is Being Rebuilt Around Coordination, Not Fragmentation聽

Leaders from the Department of Health and Human Services (HHS) emphasized that agency-by-agency artificial intelligence (AI) experimentation is ending. With dozens of programs across its divisions, HHS has restructured its AI strategy around three coordinated pillars: regulation, reimbursement and research/development.  

Historically fragmented efforts created conflicting signals and limited cross-agency innovation. Now, the Secretary鈥檚 office serves as an alignment layer, ensuring regulatory decisions at the Food and Drug Administration (FDA), reimbursement policies at the Centers for Medicare and Medicaid Services (CMS) and research investments at the Advanced Research Projects Agency for Health (ARPA-H) are coordinated. The goal is not to expand Government roles, but to remove barriers and accelerate adoption of existing technologies. 

The FDA is rethinking how AI-enabled medical technologies are regulated. After authorizing more than 1,000 AI and machine learning products, primarily in radiology but expanding into other domains, the agency recognizes the limits of a pre-market framework designed for static hardware, not continuously evolving software. Leaders described a shift toward lighter pre-market review paired with stronger post-market surveillance, focusing on real-world performance, model drift and patient outcomes. This approach requires new regulatory frameworks and enhanced data-sharing between developers, providers and regulators.  

ARPA-H complements this work by funding high-risk, high-reward innovations not supported through traditional mechanisms. Notably, no generative AI (GenAI) technology capable of providing clinical care has received FDA authorization, a gap the agency aims to close. One flagship initiative supports AI systems capable of performing comprehensive physician functions, developed alongside the FDA to establish new regulatory pathways. Additionally, ARPA-H is investing in 鈥渟upervising agents,鈥 systems that monitor and control deployed AI, addressing the scalability limits of human oversight. 

The VIP Sets a New National Standard for Health Data Exchange聽

The Department of Veterans Affairs (VA) positioned itself as a national convener for interoperability through the , which unites leading health systems to improve care coordination for veterans regardless of where they receive care.  

Grounded in the , the initiative mandates rapid adoption of national interoperability standards across care coordination, benefits, identity matching, quality measurement and public health. VA leaders outlined a layered interoperability model鈥攆rom foundational standards such as , , to data quality frameworks like  and ultimately to advanced analytics and decision support. The key message: interoperability is foundational, but value is created through what is built on top of it. 

Operationally, the VIP is already enabling real-world capabilities. The Veteran Confirmation Application Programming Interface (API) allows Electronic Health Records (EHRs) to verify veteran status in real time, supporting eligibility recommendations under the  and the . Two workgroups are developing recommendations for identity verification and care coordination workflows, targeting submission by the end of March. A structured cadence of monthly plenaries and bi-weekly workgroups ensures continuous alignment between policy, standards and implementation. 

Seamless Collaboration Requires Breaking Down Technical and Cultural Barriers聽

Federal, State and Local leaders underscored that populations served by multiple programs cannot be effectively supported by siloed agencies. Both technical and cultural barriers must be addressed simultaneously. 

At the Federal level, CMS, VA and the Indian Health Service (IHA) are advancing shared infrastructure and lowering redundancy. CMS is transitioning from Government-developed systems to commercial platforms, accelerating innovation and enabling AI tools that now reach approximately 80% of its workforce, saving an estimated 5.5 hours per employee weekly. The agency is also adopting a multicloud strategy for resilience and fostering talent pipelines through partnerships with institutions like the University of Maryland. 

IHS is undergoing a similar transition to commercial platforms, improving AI integration and expanding access to advanced tools in rural and tribal communities. Enterprise services help ensure equitable access where local technical resources are limited. The VA is modernizing security processes to reduce delays in technology adoption and leveraging physical locations to support identity verification, improving access for veterans struggling with digital enrollment. 

Bridging the digital divide also requires workforce and literacy solutions. Baltimore City panelists highlighted the need to translate Federal data into local action, particularly around social determinants of health, including housing and economic mobility. Community health workers were cited as essential connectors and should be integrated into digital strategies from the outset. 

Public Health Data Infrastructure Must Shift from Detection to Prediction聽

The Center for Disease Control (CDC) acknowledged that current public health infrastructure is designed for detection, not prediction. While improvements have been made since COVID-19, a broader transformation is still underway.  

The  serves as a central hub, enabling flexible data exchange, reusable capabilities and advanced analytics. Its purpose is to shift focus from manual data processing to proactive analysis and decision making. Leaders envision disease forecasting becoming as routine as weather forecasting, with real-time modeling to guide early intervention. 

State-level examples illustrate this shift. Illinois is consolidating siloed systems into a unified cloud platform, while addressing cultural resistance to data sharing. Louisiana is focusing on targeted, use-case-driven improvements tied to Medicaid and public health outcomes. Mississippi is prioritizing foundational infrastructure and workforce readiness before scaling analytics. Across all three states, the consensus is clear that interoperability only delivers value when tied to actionable outcomes. 

The VA鈥檚 NextGen CCN Redesigns Care Delivery at National Scale聽

Community care is one of the fastest-growing components of the VA healthcare system. Of the 17 million veterans served, roughly 6.3 million use VA healthcare annually, with 2-3 million accessing community providers. Programs introduced through the  expanded access but created operational and financial complexity. 

The  addresses these challenges through a comprehensive redesign of how the VA manages external care. Expected to launch in early 2027, the program introduces a more competitive ecosystem involving insurers, providers and technology partners. 

Key capabilities include improved care coordination, real-time data exchange, standardized quality benchmarks and outcomes-based reimbursement. Interoperability is foundational to these goals, enabling performance measurement and accountability. The program also prioritizes transparency and trust across stakeholders, ensuring a shared understanding of care delivery. Together, these efforts are designed to position the VA to deliver high-quality, fiscally responsible care while continuing to expand access for a veteran population whose demographics and care needs are rapidly evolving. 

Charting the Course for Federal Health IT Modernization聽

HIMSS 2026 reinforced that progress in Federal healthcare requires aligned investment across AI governance, interoperability, cross-agency collaboration, data infrastructure and care delivery redesign. Government health agencies are not simply adding new technologies onto existing systems; they are rethinking how they organize, share data and operate as an integrated ecosystem. Sustained success will depend on aligned standards, cultural transformation and technologies that translate strategy into measurable outcomes. 

As 探花视频, The Trusted Government IT Solutions Provider鈩, continues supporting Federal health IT modernization, these insights inform how industry can partner with Government to deliver a more connected, data-driven and patient-centered healthcare system. 

Explore 探花视频鈥檚 Healthcare Technology portfolio of leading solutions that support Federal healthcare modernization priorities including AI, interoperability, cloud infrastructure and advanced analytics. 

Contact the Health IT Team at Healthcare@探花视频.com or (571) 591-6080 to learn more. 

The Year of Expansion for GenAI in Government

Generative AI (GenAI) is entering a pivotal new phase in 2026, marked by rapid advances in accuracy, reliability and mainstream integration. In 2025, GenAI became embedded into our everyday lives 鈥 from AI-generated overviews in search engines to classrooms adapting to powerful, readily accessible large language models. At the Federal level, 2025 White House guidance instructs agencies to push forward with AI infrastructure, building secure data centers to support the compute necessary in implementing innovative, American-built AI into our most vital missions.

GenAI鈥檚 unique content generation capabilities can be used to increase efficiency and productivity in our US Government agencies in the form of chatbots, text-to-speech audio generation, AI task managers, coding assistance and other Natural Language Processing (NLP) models. With the rising momentum created by America鈥檚 AI Action Plan and increased budgets for AI in areas such as the Department of War (DoW) and Veteran Affairs (VA), 2026 is the year of expansion for GenAI.

Augmenting Agencies in Task Execution

In Government agencies, GenAI commonly removes routing and repetitive workflows, freeing up users to focus on strategic tasks. GenAI works best in mission-support roles, supplementing human roles by improving written communication, increasing the efficiency of accessing information, enabling program status tracking and more. Personalized learning paths and AI assistants can augment current roles.

There are various use cases for GenAI. Program-specific examples include:

  • Defense
    • The DoW has deployed GenAI.mil 鈥 a secure, bespoke platform that leverages generative AI to enhance efficiency, speed and operational effectiveness in our most critical defense and national security missions.
  • FEMA & NOAA
    • In inclement situations, GenAI has been used to perform tasks like weather [CA1] and disaster prediction and response. Some GenAI models have even been more accurate than traditional deterministic models, suggesting GenAI has a strong use case in research and science.
  • GSA
    • GSI has launched USAi, a secure GenAI evaluation suite that has helped employees draft emails, generate code and summarize documents.
  • The Department of Veterans Affairs
    • GenAI has been used to automate various medical imaging processes to enhance veterans鈥 diagnostic services.
  • Healthcare & Department of Health and Human Services
    • Generative AI has enabled healthcare systems to enhance medical images, generate molecular structures for potential drugs and create realistic patient data for AI training.
    • To support containment of the poliovirus, the Department of Health and Human Services initiated an effort to use GenAI to extract information from publications and identify outbreaks in areas previously thought to be polio-free.

Procurement of GenAI solutions is being simplified and expedited by the Federal Government, increasing agencies鈥 ability to use innovative solutions to solve complex problems. GSA鈥檚 OneGov strategy delivers generative AI to the government by removing a major barrier to AI adoption: cost. Through the OneGov agreements, popular GenAI solutions are available for $1, and agencies are given the opportunity to experiment with AI and see what works best for their specific use cases. This strategy aligns with America鈥檚 broader AI policy framework 鈥 allowing agencies to take advantage of the speed, automation and modernization capabilities provided by AI. 探花视频鈥檚 dedicated OneGov page serves as a centralized resource for determining product availability and identifying procurement pathways.

Federal Guidance for AI Usage

GenAI is already being used successfully in the US Government, and recent Federal guidance cements AI鈥檚 place in Government operations. 2025 executive orders (EO鈥檚), such as 鈥Removing Barriers to American Leadership in Artificial Intelligence鈥 pave the way for increased usage of the technology. See below for an overview of relevant generative AI-focused memos and EO鈥檚 released in the last few months.

Launching the Genesis Mission – November 24, 2025

The Genesis Mission establishes AI at the forefront of scientific and economic growth and calls for an integrated platform to enable AI-automated research and discovery. The next wave of federal AI will prioritize scalable compute orchestration, secure model training environments, hypothesis-testing AI agents, supply-chain rigor, and measurable national return on investment that will be evaluated by acceleration in discovery velocity, compressed innovation cycles, and compounding mission impact – not extended pilots.

Ensuring a National Policy Framework for Artificial Intelligence, December 11, 2025

This EO adds on to previously established framework by ensuring state-by-state regulatory laws do not act as barriers to fast AI adoption, and that ideological bias is not embedded into AI tools used within each state. By creating a unified framework, America will become the winner of the AI race.

M-26-04: Increasing Public Trust in AI Through Unbiased AI Principles, December 11, 2025

In response to Executive Order 14319, OMB released M-26-04 which establishes principles for unbiased AI: that it is truth-seeking, and that it is ideologically neutral. All LLM鈥檚 procured by a government agency must abide by the unbiased AI requirements established in this memo.

Transforming the Defense Innovation Ecosystem to Accelerate Warfighting Advantage, January 9, 2026

This DoW memo formalizes AI as a core warfighting capability across DoW operations and streamlines integration and acceleration of adoption.

War Department鈥檚 AI Acceleration Strategy to Secure American Military AI Dominance, January 11, 2026

The DoW鈥檚 January 2026 memo outlines their AI dominance strategy. It calls for establishing an AI-first warfighting force – echoing earlier EOs and removing barriers that would hinder adopting practical, mission-first AI solutions for DoW. It highlights the previously mentioned GenAI.mil program that provides direct access to leading GenAI solutions for the DoW, enhancing speed and ease of AI adoption.

Department of War鈥檚 Arsenal of Freedom Tour, January 2026

A new 鈥淎I Swat Team,鈥 led by the CDAO, is charged with removing barriers and increasing data sharing to speed up AI deployment. The DoW鈥檚 AI strategy, and the SWAT team enforcing it, shows that their measure of AI success is how fast usable data reaches operational systems. Organizations that improve data access, quality, and interoperability will be able to maintain strategic advantage.

Recent guidance establishes a framework for AI adoption and usage, enabling fast, common-sense deployment to ensure America wins the AI race. While agencies are encouraged to push forward, they must maintain the highest levels of security.

Building the Foundation for Successful Generative AI in Government

As Generative AI moves beyond pilot programs and into operational use, agencies must ensure these systems meet the established requirements for security, reliability and data protection. GenAI is dynamically generating content, so it must be deployed within secure environments where sensitive information remains protected and outputs are grounded in trusted data sources. Federal guidance emphasizes strong governance, secure infrastructure and validation mechanisms to ensure AI-generated outputs remain accurate and mission-relevant. With these controls in place, agencies can scale Generative AI to support mission execution while maintaining full confidence in the integrity of their systems and data.

Current Federal recommendations include utilizing and onboarding:

  • Risk management solutions
  • On-prem and cloud data security
  • Impact Level (IL) 5 and 6 security standards for mission-critical or classified information
  • Air gapping, which physically isolates computer systems and networks to avoid breaches
  • Model Context Protocol (MCP), the universal open standard for connecting AI applications to external systems
  • Zero Trust Architecture (ZTA), the foremost security strategy that verifies the identity of end users as they access the network
  • Data governance for Retrieval-Augmented Generation (RAG), which enables content filtering and identity validation

Agencies are strongly encouraged to draw on guidance from reputable experts, including the National Institute of Science and Technology (NIST), whose AI Risk Management Framework (RMF) offers a proven foundation for responsible adoption. In addition to technical protocols, it is helpful to keep a human in the loop to audit and observe GenAI output, minimizing chatbot errors. Cybersecurity considerations, including data poisoning, data leakage and hallucinations, must be actively monitored to ensure models operate safely and consistently across Government missions.

Keeping security at the forefront is vital for GenAI鈥檚 success in Government. With thoughtful governance and strong safeguards, GenAI can advance agency missions without compromising security. The stakes are high, but so is the opportunity.

As The Trusted IT Solutions Provider for Government鈩, 探花视频 offers a comprehensive portfolio of AI and GenAI solutions designed to meet the unique security, compliance and operational requirements of Federal, State and Local Government agencies. From secure on-premises deployments to cloud-based platforms that meet Impact Level 5 and 6 standards, 探花视频’s technology partners deliver the tools agencies need to implement AI responsibly and effectively.

Visit 探花视频’s AI Solutions portfolio to explore GenAI platforms, risk management frameworks and Zero Trust security solutions that align with Federal guidance and support mission-critical operations.

Explore OneGov offerings available through 探花视频.

Contact 探花视频’s AI team to discuss how GenAI can transform your agency’s workflows while maintaining the highest security standards.

Healthcare Cybersecurity in the Federal Government: Protecting Patient Data at Scale

Federal healthcare programs process millions of patient records every day. One small gap in protection could put sensitive healthcare data at risk. As a GRC or infosec leader, you understand that modern cyber threats target these systems with a dual purpose: to steal vital patient data and to lock down critical files for ransom.

These healthcare programs manage patients’ medical histories, prescriptions and payment information. Although the COVID-19 pandemic accelerated digital health initiatives to improve data protection, it also made data more attractive targets for cybercriminals.

Explore the healthcare cybersecurity challenges that Federal agencies face, along with practical ways to strengthen defenses. You’ll also discover how automation can help your team achieve cybersecurity compliance without unnecessary complications.

The Scale of Patient Data in Federal Healthcare

Federal healthcare systems, such as the Center for Medicare and Medicaid Services (CMS)  or the Veterans Affairs (VA) programs, deal with vast amounts of patient data. This could be electronic health records (EHRs), billing details or research databases that connect hospitals, clinics and vendors across the country.

A breach of this data affects not only the institution but the patients as well. It can delay timely care, disrupt healthcare services and leave patients vulnerable to the exploitation of their sensitive information.

For example, a ransomware attack on a large health system makes electronic records temporarily inaccessible. The staff has no option but to revert to paper-based processes to keep services up and running. This can result in inaccuracies and slowed care. When Federal healthcare programs are targeted, the impact can ripple across states and agencies.

Federal healthcare programs operate under strict regulations designed to protect patient data. The sets national standards for healthcare covered entities, including specific government agencies, and business associates regarding the protection of electronic health information.

For Federal use of cloud services, ensures that cloud providers meet rigorous security standards. Compliance lays the foundation for a structured approach to managing risks and maintaining accountability across systems.

Common Cyber Threats Federal Healthcare Organizations Face

Healthcare organizations at the Federal level face a range of cyber threats. These risks come from various sources, including employees, medical devices and external parties such as contractors and agencies. The most common include:

  • Phishing attacks targeting employees for credential theft
  • Ransomware locking down entire databases
  • Medical devices, such as imaging machines and connected monitors, introducing entry points due to inconsistent software updates or monitoring
  • Simple human mistakes, such as misconfigured access permissions or password sharing, exposing critical systems

This is why security awareness training is as important as technical defenses. If your staff is educated to proactively identify these cybersecurity threats, you can strengthen your institution鈥檚 first line of defense against them.

Implementing an automated cybersecurity platform can further help. With an efficient security tool, you can create policies that protect patient data at every step of its lifecycle.

How To Protect Patient Data at the Federal Level

When your agency maintains strong compliance practices, you are better positioned to detect and respond to threats and recover quickly from incidents. Here are ways to meet and at the Federal level.

Stay Prepared for Effective Incident Responses

Even with strong controls, incidents still occur. That鈥檚 why clear incident response plans are essential. These plans define roles, responsibilities and communication protocols for teams during a cyber event.

For instance, if a breach occurs in your agency鈥檚 health system, your IT, risk, compliance and leadership teams can minimize its impact with timely coordination. To make this happen, they need to regularly test their response plans to identify gaps before a real incident occurs.

You can also implement tabletop exercises in your agency. These practices allow teams to simulate ransomware attacks or data breaches to refine their decision-making skills and strategies.

Post-incident reviews are equally important. Agencies can learn from events without assigning blame.

Ensure Data Governance

Data governance is a practical approach to managing the storage, accessibility and sharing of healthcare data. It enables Federal agencies to clearly define ownership and access rights over critical patient data while establishing retention policies. This reduces confusion and improves accountability within teams.

Strong governance also supports cybersecurity compliance by ensuring that controls are applied consistently across systems. For example, your Federal agency can use a centralized platform to track who can access patient records and log any changes. This way, you can meet HIPAA and FedRAMP requirements and maintain a clear audit or incident investigation record.

Reduce Risk With Visibility and Automation

Many emerging technologies are helping Federal healthcare organizations manage cybersecurity more effectively. Centralized platforms provide visibility across multiple systems, helping security teams spot unusual activity quickly.

Moreover, automation reduces manual work and lowers the chance of human error, such as misconfigured permissions or missed updates. For instance, automated alerts can notify administrators if an unusual login occurs outside regular hours. These small interventions can prevent a minor vulnerability from escalating into a full-scale breach.

Establish Secure Digital Health Systems

Connected medical devices are essential for modern healthcare, but they require human monitoring to operate efficiently. You need processes that make sure that your digital healthcare devices are patched and configured securely. They should also support quick and smooth monitoring of any unusual behavior.

If your agency works with any third-party system, it must also meet Federal cybersecurity standards. This adds another layer of oversight to protect patient data from unexpected threats.

For example, a Federal hospital network implemented continuous monitoring of imaging devices and connected patient monitors. Its IT team uses these technologies to quickly identify and isolate potential intrusions. This enables them to protect patient data before things go south while maintaining clinical operations.

Increase Security Awareness Across the Organization

Technology alone isn鈥檛 enough. It needs the same level of collaboration from humans to efficiently protect healthcare data. For that, you need to launch security awareness programs to educate your employees on identifying phishing attempts, handling sensitive data and following proper protocols.

This step shows visible improvements in employee vigilance. Staff who understand the 鈥渨hy鈥 behind security policies are more likely to follow them consistently, reducing risk for the entire organization.

Align People, Process and Technology

In cyber-resilient organizations, strong processes, capable people and reliable technology all work together to protect critical data at scale. While leadership support encourages accountability and consistency, clear procedures guide teams in responding to threats confidently.

When people, processes and technology collaborate, agencies are better prepared to handle cyberattacks. This approach also establishes an environment where patient data is protected at every step of care delivery.

How GRC Platforms Support Federal Healthcare Teams

Many Federal agencies today rely on flexible, no-code platforms that simplify risks, compliance and incident management. Healthcare teams usually include professionals who aren鈥檛 that tech-savvy. These tools allow them to track controls, document incidents and manage workflows without heavy IT involvement.

With an AI-powered GRC platform like Onspring, you can take advantage of an to automate your agency鈥檚 repetitive tasks and centralize its information. Free up your staff from administrative work and allow them to focus on proactive security measures.

The platform scales with your agency’s needs. As healthcare programs grow or regulations evolve, your workflows can be updated without overhauling the whole system. Onspring also offers GovCloud support for Government environments for cybersecurity teams to manage and automate security-related functions.

Discover How Technology Reduces Cybersecurity Risks at the Federal Level

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Returning to the Heart of Customer Experience: A Government for the People

At 探花视频鈥檚 annual Government Customer Experience and Engagement Summit hosted in June, experts from industry and Federal, State, and Local Government came together to discuss stewardship, innovation and paths forward in customer experience (CX). At the one-day event, the thought-provoking sessions examined trends regarding two main themes in the CX journey: culture and technology. The culture track explored ideas for effective leadership, understanding and supporting employees and the importance of diversity, equity and inclusion. The technology track considered goals within IT modernization, artificial intelligence and automation and the digitization of services. This blog series highlights lessons learned from the 2023 Summit and unpacks strategies for achieving excellence in Government CX and engagement.

The Big Picture of Customer Experience

During the opening keynote session, President of GovExec360, Troy Schneider, held a discussion with Barbara Morton, Deputy Chief Veterans Experience Officer, Veterans Experience Office (VEO) at the Department of Veterans Affairs (VA), emphasizing the importance of accessibility and accountability in service delivery. Morton said that purpose is at the heart of customer experiences. Whether they are in the government or supporting from the outside, public servants must consider the barriers along with the opportunities that foster trust, serve the greater common purpose and create excellence in CX. In the Public Sector, CX establishes how constituents engage with civic services. By transforming CX, the public sector can build and progress toward greater trust with those it serves.

探花视频 Customer Experience Engagement Summit Part 1 Blog Embedded Image 2023Great CX starts with an organizational understanding that building and sustaining trust matters. With that agreement in mind, organizations can better support the mission of delivering efficient CX by learning and adapting to the needs of people they are serving. Agencies should provide visibility to customers on the timeliness and process of their requests, as well as deliver on their promises to foster trust and assurance of reliability. Using human-centered design throughout all stages of CX is also essential for understanding the human perspective and anticipating customer needs. As data is collected throughout the human-centric design approach, organizations gain actionable insights that help them create the best tangible solutions for customer challenges.

Use Case: The Department of Veterans Affairs

Government agencies and organizations must focus on traditional operational measures, and the VA ensures it takes another step forward to evaluate experience-based metrics and treat these insights as co-equal when it comes to agency performance. Morton said that action drivers like executive orders and Office of Management and Budget鈥檚 (OMB) efforts are significant authorities in the transformation of Government CX to continuously progress toward access equitability and efficiency. With their guidance, agencies must agree on the top priorities for service delivery and then incorporate the human-centered design aspect. For example, the VA examines women and tribal veteran鈥檚 experiences to ensure it can translate those insights into meaningful and applicable products so those groups feel better understood when interacting with the VA. Additionally, in a digitally driven world, organizations must provide experiences with easy-to-navigate accessibility. Each agency should have a clear homepage or 鈥渄igital front door鈥 that customers know how and when to access.

Lasting Progress for Lasting Change

In the government, CX can make a measurable difference in the lives of individuals or families going through significant life changes, such as a natural disaster or medical crises as an active or retired veteran. Open source technology that intersects with the government at Federal, State and Local levels can achieve economies of scope and scale, and the improvement of financial savings proportionate to goods produced. The addition of effective CX technology allows government agencies to provide more assistance to more people, having a profound impact in their lives.

 

Check back soon to read the rest of 探花视频鈥檚 insights from CX industry thought leaders at the summit.

 

To learn more about the latest in the CX landscape and how 探花视频鈥檚 industry-leading partners can support your Customer Experience initiatives, please visit our resource hub to access all on-demand recordings and information from the 2023 Government Customer Experience and Engagement Summit.