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Federal agencies are rethinking how to modernize operations with GenAI, but success depends on the right strategy, platform, and implementation partner. In this webinar, iTech AG shared how federal teams are using ServiceNow’s Now Assist platform at CMS to reduce manual work, improve customer experience, and accelerate ...

ServiceNow hosted a workshop followed by an exclusive tour of the DC Innovation Hub—an immersive, purpose-built space created to foster meaningful conversations and demonstrate how ServiceNow is applying AI to support government missions.

Data has become both the lifeblood and the bottleneck of public sector operations. While agencies are inundated with vast amounts of information, much of it remains siloed across disparate systems, hindering their ability to ...

Amidst the AI buzz, state and local governments are seeking ways to realize tangible value and real ROI. With the flood of AI solutions in the market, determining the best strategy can be challenging.  

Attendees learned how to operationalize responsible AI through a hands-on lab using ServiceNow’s AI Control Tower, including how to register and govern AI systems across their lifecycle. They explored how key personas like product owners, AI stewards, and risk analysts collaborate to ensure ethical, compliant, and ...

Tackling security and compliance risks is an enabler to successful cloud adoption. In this session, we explored how public sector organizations can incorporate ServiceNow Vault into their overall security and compliance ...

Federal agencies and public sector organizations face mounting workforce challenges, and the pressure is on to navigate complex policy mandates, streamline fragmented processes, and overcome aging system constraints—all ...

Attendees joined us for an insightful webinar showcasing how ServiceNow customers can revolutionize their content management with Microsoft SharePoint, the world's leading enterprise content management solution, and leverage the power of AI with Microsoft Copilot – all within ANY ServiceNow app workflow (ITSM, ITAM, ...

Legacy federal IT deployments have evolved into a patchwork of point solutions, requiring manual workarounds that fail to meet efficiency goals and comply with administrative policies and requirements.

State and local governments are under increasing pressure to do more with less—streamlining operations, increasing transparency, and delivering better services to constituents in need while managing aging infrastructure and tight budgets. Traditional finance and supply chain systems ...