探花视频

Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at 探花视频 brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.













Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore 探花视频’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (22)
  • Digitization of Services (35)
  • Customer Services (34)
  • Public Outreach (14)
  • Social Media (7)
  • Electronic Signatures (5)
  • Call Center (8)
  • Accessibility & Adaptive Technology (4)

All Customer Experience & Engagement Vendors


Discover Customer Engagement Innovations


Digital Customer Experience Trends聽



Public Sector CX Events

Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Cloud SynApps, Salesforce & 探花视频
探花视频 June 25, 2024
探花视频 2:00 PM ET
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Event
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CUSTOMER EXPERIENCE EVENT
Hosted By: Adobe & 探花视频
探花视频 June 25, 2024
探花视频 8:00 AM ET
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Government Customer Service Resources

Thumbnail_for_Experience-Driven_Government_Value_One_Pager.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Experience-driven government refers to the government's capacity to provide the appropriate information and services at the right moments in a person's life, ensuring accessibility for everyone through all available channels. Adobe's specialized strategy aids the government in enhancing its digital capabilities, enabling it to engage the public more effectively, streamline services, and create modern, interconnected experiences online and offline. This whitepaper dives into some key takeaways centered around experience-driven government including what鈥檚 driving the need for it and how it delivers value.

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PSN_Gov_Innovation_-_Designing_Services_Around_Citizen_Needs_Thumbnail.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Oracle moderated an expert panel exploring how AI is reshaping service design. Learn more about the panel with speakers from Virginia State Government, the Department of Health, and Dynatrace, as they discuss how the public and private sector must work together to build citizen-centric strategies, the importance of data collection and analysis to understand citizen needs, and more.

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
探花视频 May 21, 2024

探花视频., The Trusted Government IT Solutions Provider, and Recite Me today announced a partnership.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
探花视频 May 16, 2024

Spatial Data Logic (SDL), a SaaS provider of workflow automation and digital transformation solutions, and 探花视频., The Trusted Government IT Solutions Provider, today announced a partnership.


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