Today’s citizens expect faster, more personalized service, whether they’re reporting a local issue, need answers to general questions, or seeking updates on existing cases. Rising service demand and limited resources are stretching many state and local agencies thin. Join us for a ...

Government agencies are leveraging ServiceNow in pursuit of digital transformation and scalable citizen services. Recently, the State of Delaware’s Department of Labor implemented 3CLogic to optimize its fraud and unemployment services to manage contact center demand fluctuations. As a result, their team ...