探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Events and Resources
Events
How Government Agencies Can Transform Their Employer Brand to Attract Top Talent
Hosted By: FedInsider, LinkedIn & 探花视频
In the world of marketing, having a “brand” is most commonly associated with “customer brand”. This is less applicable for government agencies, since they almost always are providing services that customers (i.e., residents) only get through them. In competing with the private sector for new employees, an agency’s employer brand can influence a candidate’s decision to enter public service.
Join us for a complimentary webinar as thought leaders from government and industry discuss the challenges government agencies face in attracting quality candidates for employment, such as negative stereotypes about bureaucracy, poor pay, and lack of promotion opportunities, and the messaging techniques that can help overcome the stereotypes and position your agency as an attractive place to build a career.
Watch this on-demand webinar where thought leaders from government and industry discuss the challenges government agencies face in attracting quality candidates for employment, such as negative stereotypes about bureaucracy, poor pay, and lack of promotion opportunities, and the messaging techniques that can help overcome the stereotypes and position your agency as an attractive place to build a career.
Participants will learn how to:
- Understand their current agency employer brand, including talking with their current employees
- Communicate their agency's unique value proposition that communicates their agency's purpose and work impacting citizens and communities.
- Identify current employees who exemplify the traits they want job seekers to aspire to, such as innovation and collaboration.
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Resources
Improve AHT and FCR with Nuance Agent Wrap-Up
Contact centers are a metrics driven business support function. From speed to answer (ASA) and resolving a client issue the first time (FCR), to time spent monitoring different access channels (chat, phone, social media) and the all-important Average Handle Time measuring end-to-end client interactions, a well-run contact center can return real business value to the organization. But how can contact centers successfully optimize the balance between metrics like AHT against the costs associated with providing a quality customer experience?
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