Did you know DiRAD has an IT contract available for Delaware agencies? Modernizing your current solution is easier than you may think.

Across the country, federal agencies and contractors are responding to complex challenges by seeking out a hybrid office solution that delivers collaboration, security, and risk mitigation simultaneously. This solution must support a changing office environment that requires users to collaborate across multiple ...

Technology advancements, like Artificial Intelligence (AI), are enabling state agencies to automate like never before. Challenges such as augmenting human review of incoming documents, handling the transition to REAL ID, and preventing fraud must be considered when deciding which technologies to utilize. This ...

The Equifax Social Service Verification (SSV) service, from The Work Number®, has helped millions get access to critical social services by providing instant access to the nation’s largest centralized database of income and employment records submitted directly by an employer or payroll ...

As the way we work has changed due to the pandemic, we've had the opportunity to learn a lot about ourselves. This includes how we work and how our tools adjusted to support remote, in-person, and hybrid working employees. Every organization has been impacted in it's own way from human resources to ...

Looking to scale your contact centre?  Want to decrease the number of dropped calls? Need to respond more quickly to ever changing economic, public health, and political winds that require your agents to pivot on the spot?  If so, give watch the 45 minutes on-demand to hear and see how Salesforce and ...

As the world of hybrid learning continues to expand and grow, many organizations have been forced to embrace a new normal. Many instructors and enablement teams have shifted to online permanently or drastically reduced the amount of face-to-face, in-person time employees are required to take part in. This makes creating ...

Despite the government’s best efforts to elevate customer experience - aging technology, paper forms, manual processes, and siloed data are often to blame for latency and inefficiency. These conditions work against the mission of government leading to increased time to response, slow innovation, and poor stakeholder ...

With the seemingly permanent shift to hybrid work, many organizations are finding it difficult to keep virtual meeting participants engaged and are looking for new ways to fight virtual classroom fatigue. Adobe Connect has helped many organizations transform the way they engage their hybrid or exclusively virtual audiences by ...

Thank you for your interest in our AWS and ConcernCenter webinar: Create a Better User Experience with ConcernCenter Unfortunately, this webinar is now over. We're sorry we missed you! During this webinar, subject matter experts helped ...