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This four-part interactive virtual workshop series is designed for federal IT leaders focused on strengthening operational visibility, asset governance, and strategic investment alignment. Each 90-minute session blends foundational best practices with facilitated discussion, giving attendees the opportunity to engage, ask questions, and explore real-world modernization strategies with peers.

Session 1: Building a Service-Aware Foundation: CMDB & Operational Excellence
Wednesday, March 25, 2026 | 1:00pm – 2:30pm ET; 10:00am – 11:30am PT

If you can’t see your IT environment, you can’t manage it. This session explored how a service-aware CMDB enables greater visibility into infrastructure and mission-critical digital services. Attendees learned best practices for CMDB population, governance, and automation, while understanding how ITOM, ITAM, and AIOps work together to improve service reliability and operational resilience.

Session 2: Modernizing Software Asset Management for Compliance and Cost Control
Wednesday, April 1, 2026 | 1:00pm – 2:30pm ET; 10:00am – 11:30am PT

This session focused on strengthening software asset governance across complex federal IT environments. Attendees explored how comprehensive discovery, license optimization, SaaS management, and automated lifecycle workflows improve compliance, reduce risk, and uncover cost savings. The discussion also highlights emerging ServiceNow SAM capabilities and federal-specific considerations.

Session 3: Strengthening Hardware Asset Governance Across the Lifecycle
Tuesday, April 7, 2026 | 1:00pm – 2:30pm ET; 10:00am – 11:30am PT

Managing diverse hardware inventories across distributed environments requires accurate tracking and disciplined lifecycle management. This session examined how Hardware Asset Management improves visibility from procurement through disposal, supports CMDB accuracy, streamlines refresh cycles, and helps agencies reduce waste while maintaining compliance and security standards.

Session 4: Aligning Technology Investments to Mission Outcomes with Strategic Portfolio Management
Wednesday, April 15, 2026 | 1:00pm – 2:30pm ET; 10:00am – 11:30am PT

This session explored how Strategic Portfolio Management helps agencies connect IT investments to mission priorities. Attendees learned how demand management, portfolio prioritization, financial transparency, and governance workflows support data-driven decision-making, improve resource allocation, and demonstrate measurable value in alignment with federal requirements.