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We invite you to watch this Federal News Network event as Reporter Jory Heckman sits down with technology leaders from across government to learn what’s on the horizon for HISP agencies as they continue to evolve customer experience, employee experience and total experience. This ...

In government service delivery, grasping resident needs and expectations is crucial. Watch the fourth part of Granicus's webinar series which dove into leveraging historical activity data, benchmarking for ongoing enhancement, and implementing success plans to surpass audience expectations and foster ...

The digital transformation of the public sector continues to increase, presenting leaders at all government levels the opportunity to redefine how they foster engagement with the public.

Uncover how the Town of Manchester, CT, transformed its legacy systems into a thriving, digitally connected communications network. Brianna Smith, the Director of Communications and Civic Engagement for the town, will share ...

A recent study cites that, “difficulty finding information and clarity of communications are the primary drivers of customer burden". A similar study cites, "39% of SLG leaders grade their department’s ability to deliver ...

Digitizing government services provides a unique opportunity to engage and serve the public. Prioritizing multi-channel outreach strategies has helped agencies to better engage with their vast audiences and underserved communities. Building an inclusive, transparent government starts with strategic communications ...