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In the federal mission, “customer” takes on many faces — citizens, mission partners and even other agencies. Yet today’s customer experience (CX) and service delivery models often operate in silos, limiting visibility, agility and collaboration. This session explores how ServiceNow unites these worlds into a single digital fabric—where mission outcomes, not org charts, define how services are delivered. 

Learn how federal organizations are leveraging ServiceNow’s CRM for Federal Mission to transform the way agencies engage and collaborate across boundaries. From agency-to-agency service interactions, to AI-powered case triage, to mission-specific workflows that connect internal operations with external stakeholders, you’ll see how ServiceNow uniquely enables a true enterprise-to-enterprise ecosystem.

We’ll also explore how agentic AI is reshaping federal service delivery—turning static knowledge into dynamic intelligence, automating complex service requests and empowering human agents to focus on higher-value mission work.

Join this session to see how the convergence of CX and service management on ServiceNow helps agencies deliver faster, smarter and more connected experiences across the federal landscape.