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State and local Governments are under increasing pressure to deliver services that are simple, secure and accessible. During Zoom’s panel, Human-Centered CX: UX, Accessibility & Personalization, government leaders and industry experts shared practical strategies for improving customer experience and building trust through modernized services.

 

The discussion highlighted ways to use user research and journey mapping to identify friction points, implement accessibility and digital inclusion strategies aligned with WCAG and Section 508, and design connected omnichannel experiences across web, mobile, phone, and in person interactions.

 

View the on-demand panel today!