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This ebook details the demand for enhanced digital experiences in the public sector, driven by consumer expectations shaped by private industry. It examines how AI solutions, including agentic AI, can help government agencies meet these demands while also alleviating pressures on public servants to ...

Salesforce eBook outlining best practices for government leaders during the pandemic.

Governments globally recognize the need to catch up to private sector AI advancements. Learn how other public sector agencies are leveraging AI to improve constituent service, boost productivity, and make data-driven decisions.

Governments are rethinking how they deliver services by putting citizen experience at the center and creating more responsive, secure, and cost-effective interactions. In this report, CX experts explore how agencies at all levels are transforming operations to better meet citizen needs and build las...

By leveraging Salesforce’s real-time data integration alongside AWS’s scalable cloud solutions, the Navy can significantly improve logistics maintenance and operational efficiency. This interview explores how these advanced technologies can help eliminate critical delays, bolster fleet r...

To help the Public Sector mitigate data silos and prolonged response times, organizations need a unified customer experience solution that manages communications across multiple channels. Explore the Salesforce webinar hub and learn how to streamline operations, boost citizen engagement and moderniz...

Salesforce and ̽»¨ÊÓƵ have partnered together to provide a series of self-guided tours of Salesforce's products and features. Similar to a live demo, the self-guided tours explores how Salesforce's products and features applies to a specific technology vertical such as Customer Experience...

The Salesforce AI-Focused Guide explores how public sector organizations can harness AI to drive mission impact, streamline operations, and deliver more responsive services. It outlines practical use cases, governance considerations, and strategies for securely integrating AI into existing systems. ...

Most efforts to modernize government stall because agencies adopt new tech without fixing the underlying disconnected processes. Fragmented systems slow service delivery, burden staff and frustrate the public, while unified platforms streamline workflows and make AI far more effective. This shift he...

The Arizona Department of Economic Security is using the agentic power of Salesforce to modernize its child-care assistance program with a new digital client portal and AI-powered tools, transforming paper-based processes into streamlined, self-service experiences. The agency is integrating virtual ...