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As government agencies embrace digital transformation under increasing budget constraints, they face a growing challenge: balancing robust cybersecurity with seamless customer experience (CX). Contrary to common belief, cybersecurity and CX are not competing priorities. Rather, when aligned, they re...

This resource explores how forward-thinking organizations are using AI to enhance customer interactions, streamline operations, and empower employees. Learn from global CX leaders about the growing role of AI in delivering personalized, efficient service and how to turn AI adoption into a lasting co...

For years, efforts to improve federal employee performance have ignored the power of simply listening. By focusing on understanding employees’ needs and taking action based on their feedback, the government can drive real improvements in efficiency and results.

Discover how High Velocity CEM enables organizations to proactively prepare and react to critical events. Protect the lives of others by creating end-to-end resilience.

This blog explores the critical need for government agencies to move beyond outdated text editing tools and adopt modern collaborative solutions. It details how technologies like CKEditor 5 can help agencies improve efficiency, enhance security and compliance and streamline workflows for a more effe...

Google and Okta have joined forces to streamline and secure identity management in higher education, leveraging Okta’s robust IAM platform and Google Workspace’s extensive collaboration tools. This partnership aims to automate identity processes, enhance cross-platform access, and support the unique...

Zoom has achieved DISA Impact Level 4 (IL4) authorization for Zoom for Government, enabling secure collaboration for DoD agencies and mission partners handling Controlled Unclassified Information. This milestone underscores Zoom’s commitment to meeting stringent federal security requirements a...

To help law firms overcome time-consuming, manual processes, Assembly Software developed NeosAI—a generative AI solution built on Microsoft Azure that automates legal workflows from document intake to generation. With advanced capabilities like OCR, contextual search, and real-time response ha...

The City of Aspen, CO used to rely on a legacy software to manage permits. Employees were wasting valuable time completing manual tasks and needed a new permitting solution. See how the city transformed its administrative time and enhanced citizen services.