探花视频

探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

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How to Deliver an Engaging Employee Experience with Salesforce & Deloitte Digital
Salesforce

AI Driven Intelligent Call Center for Energy & Utility Customers


Event Date: August 29, 2024
Hosted By: Salesforce, CGI & 探花视频
During our webinar, attendees learned about how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale.
 
Key Takeaways:
 
  • Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.
  • Strategies for Omnichannel Support: Practical steps to improve customer satisfaction.
  • Integration and Deployment Best Practices: Leverage AI-driven insights to optimize processes.

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