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Multi-Vendor

Citizen Experience Seminar


Event Date: August 04, 2021
Hosted By: 探花视频
COVID-19鈥檚 requirement of contactless interactions created an urgent need for all sectors to improve services and accelerated their adoption of digital efficiencies.

While the world adjusted, U.S. constituents are noticing a lack of improvement in experiences and interactions with government agencies compared to other customer experiences (CX).

However, governments are not turning a blind eye to their trailing ratings. In fact, efforts to improve customer experiences are heightened through the reinstatement of Part 6 of OMB Circular A-11, guidance directing federal agencies to track progress regarding customer experience goals and the delivery of government services, and similar state and local government initiatives like Ohio鈥檚 InnovateOhio program and California鈥檚 established common standards for web design and digital services.

With citizens expecting more innovation, improved service delivery, and greater engagement with their governing bodies, continuing to improve government CX is more important than ever.

This virtual seminar discussed the key to transforming customer experience and citizen engagement. During the event we:
  • Examined CX, citizen engagement, and citizen services across federal, state, and local governments
  • Discussed the COVID-19 pandemic impact on the government CX and address areas for improvement 
  • Delved into heightened priorities and key legislation such as OMB's Section 280, 21st Century IDEA, and similar initiatives across state and local governments

Fill out the form below to view this archived event.


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