探花视频

探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Events and Resources

Events

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Adobe

Government to Citizen: Top Digital Customer Experience Trends for 2020


Event Date: March 12, 2020
Hosted By: Adobe & GovLoop
In our evolving digital age, prioritizing the customer experience (CX) has become one of the most important and efficient ways to increase engagement, and new technologies are helping organizations do so.

Staying on top of the newest CX and technology trends to meet citizen expectations can be difficult though.

Check out this on-demand webinar for a panel discussion featuring customer experience experts who identify the top digital CX trends for 2020 and how they apply to federal, state, and local governments.

Specifically, this session covered:
  • Why government agencies need an omnichannel communication strategy to be successful
  • How digital document management fits into CX planning
  • How data can support citizen-centric websites and digital tools
  • Why 2020 will be the year government moves towards personalization
Don't pass up the opportunity to hear from Barbara C. Morton, Deputy Chief, Veterans Experience Office, VA and Brian Whittaker, Acting Executive Director, 18F, GSA on which top digital CX trends to look for in 2020 - watch now!

Fill out the form below to view this archived event.


Resources