Consumers expect immediate assistance and they expect businesses to engage with them anytime, anywhere, and across all digital channels. What if there were a single platform that combined the latest artificial intelligence innovations, natural language understanding, and the best of assisted service to enable exceptional customer engagement across all touchpoints? Nuance digital engagement solutions can help your agency deliver a seamless, user specific journey across all channels and devices.

This demonstration covered Nuance features such as:

• Contextual omni-channel journey
• Effortless conversations
• Multi-device delivery
• Continuous learning loop
• Integrated reporting