探花视频

探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Events and Resources

Events

Multi-Vendor

SLG Digital Summit: The Arc of CX Modernization:


Event Date: March 26, 2026

Across state and local government, the pressure to improve service delivery and customer experience is real. Residents expect digital services that are as simple and secure as the private sector. At the same time, many agencies are still constrained by legacy systems, siloed data, limited staff capacity and long-standing accessibility and equity gaps.
 
Watch to hear state and local government leaders and industry experts discuss practical ways to improve customer experience and how to build trust with the people they serve through modernized services.
 
Through three focused panel sessions, we explore how to:
  • Modernize technical foundations without disrupting critical services
  • Design more human-centered, accessible, and inclusive experiences
  • Use data, AI, and new delivery models to scale CX improvements over time
Hear real-world examples, patterns and lessons learned that you can apply to your own digital services, contact centers, and in-person channels.

Whether you are just beginning your CX journey or looking to expand existing efforts, you’ll leave with actionable ideas to reduce friction, build trust and improve outcomes for the communities you serve.
Session One: Modern Foundations - Fast & Secure Services
Many CX challenges start with the foundation: aging systems, disconnected platforms and manual workflows that make even simple tasks slow and complex for residents and staff.

This session focuses on how state and local agencies are building modern, secure foundations that support better customer experiences over time, including:
  • Legacy-to-cloud migration patterns that reduce risk and cost while preserving critical functionality
  • Modern payment and form workflows, from digital permits and e-signatures to mobile payments, that simplify complex transactions
  • Security-first architecture and shared platform services that improve resilience, reduce duplicative investments, and support compliance requirements
You’ll hear practical examples of phased modernization, shared services, and governance approaches that help you move away from fragile legacy systems and toward faster, more reliable digital services that residents can trust. 
Session Two: Human-Centered CX: UX, Accessibility & Personalization
Even with better technology, CX can fall short if services are not designed around real user needs. For many residents government services can be confusing, inconsistent, or simply inaccessible.

This session explores how to bring human-centered design into everyday services and workflows, including:
  • User research and journey mapping techniques to understand where residents struggle and where improvements will have the greatest impact
  • Accessibility, language access, and digital inclusion strategies aligned with WCAG and Section 508 that help you serve every community member more effectively
  • Omnichannel service design that better connects web, mobile, phone, and in-person interactions so residents do not have to “start over” every time they reach out
You’ll leave with practical steps to make your services clearer, more inclusive, and more personalized, while building resident trust and confidence in your agency.
Session Three: Scaling CS with Smarter Delivery: Data, AI & Workforce Optimization
As CX expectations grow, many state and local agencies face the same challenge: how to support more channels, more volume, and more complex needs without burning out staff or increasing budgets.

This session looks at how data, AI, and modern delivery practices can help agencies scale better experiences sustainably and responsibly, including:
  • Practical AI for public services, such as chat assistants, predictive routing, and personalized content — with clear guardrails for privacy, security, and transparency
  • CX metrics that matter, including task completion, time-to-resolution, and resident satisfaction/feedback loops that can guide improvement
  • Building and retaining digital talent and cross-functional delivery teams that bring together IT, program, and CX perspectives
You’ll gain insight into how agencies are using data and automation to ease pressure on frontline and back-office staff, while maintaining human oversight and accountability, and drive impactful improvements for residents.

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Resources

Remove Roadblocks to Zero Trust with Cybersecurity Asset Management
Whitepaper

Remove Roadblocks to Zero Trust with Cybersecurity Asset Management

Explore how federal agencies are shifting from reactive cybersecurity to a proactive Zero Trust model. Learn why 'trust nothing; verify everything' is redefining information security across government networks.


Fill out the form below to view this Resource.