As social distancing measures took effect in 2020, agencies moved quickly to put digital solutions in place that would help them enable and manage secure remote operations for both citizens and staff. Looking out into a post-pandemic world, those remote operations will continue to be key for agencies as they look to manage a hybrid workforce and a population of constituents who are more digitally savvy than ever before.

So what does it take to manage a hybrid workforce without creating data silos that can hinder agencies? What types of platforms offer agencies the tools they need to meet today’s challenges, while allowing them room to modernize for tomorrow’s needs as well?

Listen to this podcast on The Next Normal to hear how.