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When Federal Agencies embark on modernization, they are faced with either an operational lens on their infrastructure or a financial/cost perspective on their assets. The ServiceNow platform provides purpose-built solutions based on industry best practices for both. Both can be integrated with workflows within the organization; however, funding and resource availability seem to drive the choice of one over the other. The operational challenges of availability and security compete against keeping the costs under control with ever-shrinking budgets. How do they decide?

 

During this session, ServiceNow experts discussed the pros and cons as well as strategic context needed to consider making an informed decision. Attendees learned when to consider these solutions and how to navigate the decision making process.