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Federal IT teams are under pressure to modernize aging systems, meet FedRAMP and Zero Trust mandates, and deliver always-on digital experiences for citizens and mission personnel. Yet, limited visibility across hybrid environments—on-prem, cloud, and legacy—continues to hinder progress.
LogicMonitor’s FedRAMP Authorized LM Envision platform unifies observability across federal infrastructures to proactively detect issues and minimize downtime. With AI-driven insights and automation, agencies can shift from reactive monitoring to proactive operations—improving reliability, performance, and public trust in every digital interaction.
On December 10th, attendees learned:
Strategies to proactively identify and resolve issues before they impact citizen or mission experiences
How AIOps and automation free up federal IT teams for innovation and modernization
Real-world examples of federal and defense agencies improving reliability with unified monitoring
How LogicMonitor’s LM Envision platform supports Zero Trust and cloud modernization initiatives
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Before using Kore.ai, Nova KBM was using an integrated contact center platform with a simple chat feature. However, as the processes weren’t completely automated, most of the automated chats were still transferred to the agents. Their vision was to look for a solution that could enable complete automation of the contact center chat requests using AI-driven intelligent virtual assistants instead of basic chatbots. This is when Nova KBM partnered with Kore.ai to help and transform Nova KBM’s customer experience with AI
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