Throughout the program, participants had the opportunity to follow along two distinct tracks that cater to diverse interests and objectives: technology and culture. These two tracks covered the following topics: Engaging you in conversation surrounding the digital transformation of ...

Tax agencies have a common set of objectives:   Improve taxpayer experience Reduce advisor training time and accelerate speed to competency Improve operational metrics such as call wait time, first-contact resolution, and digital ...

We invite you to watch this Federal News Network event as Reporter Jory Heckman sits down with technology leaders from across government to learn what’s on the horizon for HISP agencies as they continue to evolve customer experience, employee experience and total experience. This ...

The NextGov CX Workshop was a resounding success, bringing together top professionals from the public sector to discuss the latest advancements in customer experience (CX). Attendees left inspired with actionable insights to transform how government agencies deliver services.   Zoom’s ...

Thank you to everyone who joined Zoom at the Government Customer Experience & Engagement Summit! As a proud sponsor, we were excited to connect with industry and government leaders to explore strategies for enhancing service delivery and customer satisfaction. During the Culture Track, Matt ...

Thank you for your interest in our Government Customer Experience & Engagement Summit!   The event brought together Federal, State, and Local government CX leaders and industry experts who discussed digital transformation initiatives and best practices that can shape and ...

Attendees joined Box at the Government Customer Experience & Engagement Summit, where industry and government leaders discussed how emerging technologies—such as AI, cloud platforms, and data-driven insights—are revolutionizing government CX. Leaders explored best practices, the role of digital ...

You just missed us! The 2025 ̽»¨ÊÓƵ Customer Experience and Engagement Summit is now over. We hope to see you next year!

As federal agencies continue adapting to a hybrid workplace model, the return-to-office movement presents a key opportunity to reshape operations and deliver more connected, efficient services. From modernizing collaboration tools to integrating AI into communications, agencies have the chance to improve both customer and ...