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The Federal government is making strides in modernizing contact centers to enhance digital services and improve customer experience. At the Federal Contact Center Summit, industry and government leaders came together to explore cutting-edge solutions, the role of AI in optimizing operations, and strategies for delivering seamless omnichannel experiences.

 

As a sponsor, Zoom showcased its AI-powered contact center solution, demonstrating how automation and analytics can transform customer interactions. Attendees engaged in hands-on demos, gained insights from experts, and connected with peers to discuss best practices for improving efficiency in government services.