This Forrester Consulting study examines seven customers who use Elastic's unified end-to-end observability platform to demonstrate how it enables organizations to make considerable progress. Elastic's real-time insights enabled immediate citizen support, which improved overall citizen satisfaction and engagement. Elastic's data-driven insights enabled optimal resource allocation, ensuring that public services are delivered efficiently and effectively. Overall, the Forrester analysis emphasizes how Elastic Observability may revolutionize the public service ecosystem, making it more effective, affordable and focused on the needs of citizens.