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̽»¨ÊÓÆµ, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Google

Call Center Modernization Virtual Roundtable


Event Date: November 09, 2021
Hosted By: Google Cloud, Cisco & ̽»¨ÊÓÆµ
During this webinar, the following topics were covered:
  • Speaker introductions and kickoff
  • Day in the life of AI-enhanced Contact Center agent
    • Natural language processing
    • Call deflection
  • Solution demo for voice
  • Solution demo for digital channels

Fill out the form below to view this archived event.


Resources


Finance Forward: BlackLine
Video

Finance Forward: BlackLine

In our first session, we explored how SAP Solution Partner BlackLine helps agencies simplify and strengthen their account attestation process. Attendees learned how to move away from manual, spreadsheet-based workflows and adopt a centralized, automated, and auditable digital solution designed to support financial compliance.


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