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̽»¨ÊÓÆµ, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Salesforce

Texas Government Learning Series: Salesforce & Telephony in Contact Centers


Event Date: March 19, 2024
Hosted By: Salesforce & ̽»¨ÊÓÆµ
Hear from Salesforce SMEs with years of Contact Center implementation and operational experience. In this on-demand recording, you will learn:
  • How your agents and managers deliver the right answers, faster
  • Where Salesforce fits in a Contact Center ecosystem and on the agent's desktop
  • What is Service Cloud Voice and how does it work with a telephony provider
  • Current telephony provider partnerships and integration options
  • Beyond Telephony: Digital Channels and AI

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Resources


The Executive Order on Improving the Nation’s Cybersecurity
Resources

The Executive Order on Improving the Nation’s Cybersecurity

This industry brief provides an overview of three sections in the Executive Order on Improving the Nation’s Cybersecurity (EO 14028): Section 3 - Modernizing Federal Government Cybersecurity, Section 7 - Improving Detection of Cybersecurity Vulnerabilities and Incidents on Federal Government Networks, and Section 8 - Improving the Federal Government’s Investigative and Remediation Capabilities. With endpoint security and event logging unified on a single FedRAMP cloud platform, Elastic stands ready to help US Federal Government customers meet or exceed EO 14028 requirements with an affordable business model that keeps all agency data actionable.


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