̽»¨ÊÓÆµ, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
ReFrame Engage's innovative solution empowers agencies by offering multiple communication modalities such as Appointment Scheduling, 2-way SMS Messaging, Video Calls, Email, Broadcast Messaging, and Custom forms, all built around a secure Customer Record Management solution. The system empowers the future of business processes by enabling context-aware communication to connect with your customers anytime, anywhere while providing the best user experience within a single powerful platform.
In this insightful session, attendees explored how ReFrame Engage:
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Utilities manage vast amounts of information. In terms of customers, this includes personally identifiable information (PII) such as banking and credit card details; contact details such as emails, phone numbers, and addresses; personal and business identification numbers; and energy usage patterns, which can indicate when people are home or when businesses are at their busiest. In terms of operational data, utilities are swimming in information — from generation and transmission to internal business processes — all of which are critical in ensuring safe and consistent operations
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