探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
AWS Marketplace 101: How California Can Streamline Software Discovery & Acquisition
Hosted By: AWS & 探花视频
During this AWS Marketplace webinar, AWS and 探花视频 shared how California public sector organizations can modernize and streamline procurement through AWS Marketplace.
Attendees learned how:
- AWS Marketplace simplifies and accelerates technology procurement for government agencies.
- California organizations are using the platform to reduce administrative burdens and increase operational efficiency.
- A wide range of supported contract vehicles ensure compliant and secure purchasing.
- Consolidated billing improves budget tracking and simplifies financial management.
- The CarahCloud Marketplace Storefront offers fast access to pre-vetted, approved solutions.
Watch the on-demand recording to see how your agency can benefit.
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Resources
The Talkdesk Customer Experience Maturity Model
In customer service, every moment is an experience that matters. Customers demand real-time problemsolving via self service, directly with an agent, or 鈥� as is often the case 鈥� they end up with an experience that traverses multiple channels and switches between self- and live service interactions. They expect seamless service across channels, and they expect intelligent service, personalized to show you know who they are and have a basic understanding of their problem. How well you deliver customer experience (CX) in the contact center has a direct impact on customer retention and ultimately, revenue. The mandate to improve CX is continual. But how do you know what to improve?
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