探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Smarter Citizen Services with Multilingual AI, Live Chat, and Learning Loops
Hosted By: Google Public Sector, Botcopy, Egen & 探花视频
This webinar explored how AI is transforming citizen services—helping residents get the support they need, in the language they prefer, while ensuring that AI continuously improves with real-world interactions.
Attendees learned about:
- Live chat escalation: When AI needs a human hand-off, how to make it seamless and efficient
- The AI learning loop: How AI, live chat, and expert oversight work together to ensure smarter, more accurate responses over time
- Leveraging live chat and bot transcripts: Automatically generate AI learning opportunities with human-in-the-loop validation for continuous improvement
- The 3 pillars of an effective AI system: Google Cloud AI (intelligence), Botcopy (the experience layer), and Egen (AI service expertise)
- A real-world case study: How multilingual AI-powered systems are already making an impact in government services
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Resources
2024 Spring Release is Here! Adding more power to the real virtual
The Adobe Connect 2024 Spring release brochure highlights the latest updates to the platform, including enhanced engagement tools with Quiz Pod's bulk import/export, automated recording transcriptions with speaker diarization, improved backstage control for presenters, and better breakout room functionality with VOIP along with closed captions for both main and breakout rooms. Check out all of the new updates today!
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