探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Events and Resources
Events
FilCatalyst Acceleration in Fortra's GoAnywhere
Hosted By: Fortra & 探花视频
Is your organization struggling to transfer huge files? Are you moving big data to the cloud or sharing huge files between various office locations? In this live 60-minute webinar, John Tkaczewski, Solutions Architect at Fortra MFT, shared how GoAnywhere MFT helps organizations like yours move huge files with speed and grace.
What attendees learned in this webinar:
- How to enable and use FileCatalyst file transfer acceleration in GoAnywhere
- Ways to enable your file transfer acceleration for your MFT users
- How to move huge files between various geographic locations and how to migrate data faster to the cloud
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Resources
Improve AHT and FCR with Nuance Agent Wrap-Up
Contact centers are a metrics driven business support function. From speed to answer (ASA) and resolving a client issue the first time (FCR), to time spent monitoring different access channels (chat, phone, social media) and the all-important Average Handle Time measuring end-to-end client interactions, a well-run contact center can return real business value to the organization. But how can contact centers successfully optimize the balance between metrics like AHT against the costs associated with providing a quality customer experience?
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