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"Digital is becoming the front door for accessing government services,鈥� says Nikhil Jain, a digital strategy consultant at Adobe. 鈥淚n a recent study we conducted, we see that around 80% of individuals 鈥� despite having barriers to digital access 鈥� still prefer websites over all other channels to access government services and information.鈥� Taking a people-centric approach to digitization can improve outcomes for constituents, drive significant cost savings for agencies, eliminate the 鈥渢ime tax鈥� of outdated processes and make government more equitable. Access this resource to learn more!