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iboss provides two levels of technical support for its SASE platform. All deployments include 12-hour live support at no extra cost, with the option to upgrade to 24/7 coverage through Mission Critical Support, which offers faster response times. Standard support offers assistance from 8 AM to 8 PM EST, Monday to Friday, while Mission Critical Support provides 24/7 access with priority SLAs. Response times for critical issues are reduced, with Severity Level 1 issues addressed in 15 minutes. With iboss, customers gain fast, secure access to apps and data from anywhere, eliminating traditional network appliances.