̽»¨ÊÓÆµ

Prepared
Prepared Case Study

Baltimore 911 Improves Call Processing Efficiency with Assistive AI

Screenshot_2025-09-17_113124Resize2.jpg

Baltimore’s 911 center, which handles about 1.4 million calls annually, uses Assistive AI tools like real-time transcription, translation, and automated QA to speed up response times and improve accuracy. These tools help call-takers overcome language barriers, reduce errors, and provide faster feedback to operators while ensuring every call is reviewed.

Download the Resource