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Twilio is a leading cloud-based Communications Platform as a Service (CPaaS) that empowers State, Local and Education (SLED) organizations to embed omnichannel communications directly into their applications through flexible Application Programming Interfaces (APIs).

The platform enables secure, personalized citizen engagement across Short Message Service (SMS), Multimedia Messaging Service (MMS), Rich Communication Services (RCS), WhatsApp, voice, email, video and chat channels, ensuring seamless communication at every touchpoint.