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Modern digital forms help governments improve accessibility while simplifying service delivery for residents and staff. This case study explores how York County, Virginia replaced outdated PDF-based processes with Jotform Enterprise, creating accessible, mobile-friendly forms that streamline operations and enhance the citizen experience.

Key topics include:

• Modernizing citizen services with digital forms
• Replacing PDF-based processes
• Improving accessibility and ADA alignment
• Delivering mobile-friendly resident experiences
• Reducing administrative burdens
• Centralizing form management
• Strengthening local government service delivery

Download this case study to learn how York County improved accessibility and streamlined citizen services with Jotform Enterprise.