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FORWARD Ally

Responsible AI Navigation for Program Access

FORWARD Ally gives residents, clients, and staff a clearer front door to programs and services. Built from FORWARD's experience helping teams navigate real program-access challenges, Ally supports voice or text navigation, likely-eligibility screening, multilingual guidance, and policy-bound answers while keeping eligibility and award decisions with the responsible program team.

Core capabilities:

• Voice and text-based program navigation
• Likely-eligibility screening and guided next steps
• Multilingual access support
• Policy-bound answers that do not make eligibility decisions
• A clearer handoff into staff workflows or program applications

FORWARD Sync

Case Management and Participant Tracking

FORWARD Sync includes FORWARD Ally and gives program teams a shared place to manage intake, referrals, participant records, cases, staff tasks, communications, reporting, and follow-up. It is designed for teams that need visibility into participant progress and day-to-day service delivery, with workflows informed by FORWARD's firsthand experience managing participant journeys across complex programs.

Core capabilities:

• Intake, referrals, cases, and participant tracking
• Staff task management and communications
• Reporting and progress visibility
• Surveys for participant feedback and program follow-up
• FORWARD Learning for guided participant education or learning content

FORWARD Delivery

Customer-Managed Program Administration Software

FORWARD Delivery helps teams design, launch, and manage programs themselves using FORWARD software and practitioner-informed guidance. It supports application workflows, forms, eligibility rules, document collection, communications, reporting, dashboards, and ongoing program operations so customers can run programs with more structure, visibility, and confidence.

Core capabilities:

• Applications, forms, eligibility workflows, and document collection
• Program communications and status tracking
• Dashboards and reporting for operational visibility
• Surveys for participant feedback and program follow-up
• FORWARD Learning for guided participant education or learning content

FORWARD Enterprise

Service-Supported Program Operations for Complex Programs

FORWARD Enterprise is a flexible, service-supported model for complex, high-volume, or high-visibility programs. FORWARD can help operate or co-manage program operations using the FORWARD platform and delivery expertise, giving teams added capacity, operational support, and oversight from practitioners who understand the realities of launching, managing, and closing out complex programs.

Core capabilities:

• Program setup, configuration, launch support, and ongoing operations
• Intake, applications, communications, reporting, and operational coordination
• Reviews and payments for programs that require eligibility, award, or distribution workflows
• Surveys for participant feedback and program follow-up
• Support for complex, multi-stakeholder, or high-visibility programs