Design your voice experiences so customers engage.
Gyst is a web API-based service for optimizing your voicebot and IVR voice applications. As an enhancement for your existing voicebots, interactive voice response (IVR), and other voice self-service channels, Gyst continually adjusts the call experience to suit the skills and abilities of each individual as they navigate their way through the menus and natural dialogue flow of your voice applications.
Accessed via a web-based RESTful API, Gyst analyzes historical and real-time information on caller behavior to provide you with high resolution analytics you can use to find and resolve pain points in the call flow and to guide your digital transformation strategies.
With Gyst, call centers have reduced enterprise operating costs and improved the customer experience on millions of customer service inquiries to date.
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Gyst Analytics
Provides AI-powered visibility into where callers struggle, retry, transfer, or abandon, so CX and operations teams can prioritize the right fixes first.
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Gyst CX
Applies AI optimization during live calls by tuning pacing, prompts, timeouts, and opt-out behavior to reduce repeats, transfers, and avoidable agent minutes.
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Gyst Smart Modality Switching
Uses caller behavior to help determine when speech, touch-tone, or both should be offered, based on what works best for the interaction.
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Gyst Intelligent Opt Out
Identifies when self-service is breaking down and helps move callers to an agent or another channel before frustration builds.
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Gyst Skill Based Prompting
Adds clearer guidance and pacing adjustments for callers who need more help in the voice channel.
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Subscription Model
Gyst is available as managed SaaS or customer-hosted deployment. Teams can start with Gyst Analytics as a lower-friction first step, then expand to Gyst CX when they want live optimization.
Gyst works through lightweight RESTful API calls from your existing IVR or voicebot flows. Teams can start with one high-volume flow or cloned module, validate results quickly, and expand from there. Managed SaaS reduces friction for early evaluation, while customer-hosted deployment is available for organizations that require runtime in their own environment.
At each dialog step, Gyst observes caller behavior and returns analytics or tuning signals that help improve the next step in the interaction. Gyst can adjust pacing, prompt strategy, timeouts, input mode, and opt-out handling without replacing your existing routing, ASR, NLU, or platform stack. No caller profiles are required; Gyst uses turn-level behavioral evidence to help teams identify friction and improve self-service performance over time.
Request a quote, private offer, or introductory call through 探花视频.
Ask about Gyst Analytics for analytics-first visibility or Gyst CX for live AI optimization.
