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Government CX & Engagement Summit 2025
Hosted By: 探花视频
Location: Washington, DC
As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology but also people to elevate the government customer experience?
Join us at our Summit on Tuesday, June 3rd, as federal experts, thought leaders, and practitioners discuss how emerging technologies—such as AI, cloud platforms, and data-driven insights—are revolutionizing government CX.
Throughout the program, participants will have the opportunity to follow along two distinct tracks that cater to diverse interests and objectives: technology and culture. These two tracks will:
- Explore best practices and the role of digital transformation
- Discuss how fostering a customer-first culture can empower federal agencies to streamline operations
- Build trust and deliver exceptional experiences