ServiceNow HR Service Delivery (HRSD) implementations fundamentally change how agencies work which means they require careful oversight and management.

Agencies should ensure that they have a specific goals, objectives, and desired outcomes defined as well as an organizational change management strategy. They must also have Executive and Business Sponsors and Stakeholders defined and aligned in the OCHCO, OCIO, and other organizations. Partners need to understand the ServiceNow ecosystem in place at the agency, know where and how the HRSD implementation is planned, and ensure they bring qualified, trained, and experienced team members to the engagement.

In this webinar, ServiceNow and ̽»¨ÊÓƵ presented implementation best practices for agencies and partners to consider and leverage to help ensure a successful delivery of the optimal solution.