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Genesys

GovForward: Demystifying Automation to Improve the Citizen Experience


Event Date: November 10, 2020
Hosted By: GovForward, Genesys & 探花视频
The GovForward: Demystifying Automation to Improve the Citizen Experience session, presented by Genesys discussed how agencies can discover the new level of customer experience chatbots, voice assistance, artificial intelligence (AI), and other automation technologies provide.

Emerging automation technologies are being deployed widely in the private sector, but many agencies are still determining the role automation will take in serving their citizens. This session went over:
  • What AI-powered automation tools exist and how to get started
  • How automation technologies are supporting agents to be more efficient, making the citizen experience better
  • Detailed results from the recent GovLoop survey of government agencies expressed interest in automation technologies 

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