Medallia FedRAMP High Enterprise CX Platform Transforming Operations
Government organizations are prioritizing the modernization and transformation of public services to ensure they are delivered more efficiently and effectively. Medallia Experience Cloud helps agencies achieve these goals.
As a FedRAMP High-authorized, enterprise-grade SaaS platform, Medallia enables government organizations to capture feedback from customers and employees across all channels including mobile, digital, contact centers, and in-person helping to identify patterns, predict pain points, and route recommendations to the right teams for immediate resolution.
The Medallia platform leverages real-time data and enterprise-ready artificial intelligence to reduce inefficiencies, improve workforce performance, modernize digital infrastructure, and focus resources on high-impact programs at key moments such as during disaster recovery, applying for federal student aid, or accessing critical benefits. Medallia works alongside many high-impact service providers, helping them achieve mission success by focusing on what matters most to the public: fast, reliable, and responsive service.