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Customer Experience

What is ServiceNow? - ServiceNow University

Learn what ServiceNow is, why it was created and how it helps people work smarter by solving everyday challenges with technology.

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Guide to Learning Credits | Overview of types of courses offered and learning credits required per course
Learning Paths by Persona | Roadmap for Technical and Administrative Training

This document outlines learning paths for administrators, developers, implementers and others and supports enabling teams to reach successful user adoption.

Technical Training Catalog | Overview of on-demand, instructor-led and certification courses
Customer Roles | Overview of admin and customer roles in ServiceNow University
Credentialing Program | Overview of ServiceNow鈥檚 credentialing program
ServiceNow University Frequently Asked Questions
Micro Courses | High-level 4鈥�10 minute trainings for process and end users

ServiceNow University offers Micro Trainings that provide bite-sized, high-level overviews of products and capabilities.

Playbooks for Navigating the Platform

Finding Your Training or Content
Training Instructions

Find Your Training or Content:

  1. Use the search bar to find learning content or information about achievements.
  2. Once you enter your search terms, use the Enter key to expand the advanced search page to view a longer list of results and options.
  3. Filter your options to get more specified results.

Playbooks for On-Demand + Instructor-Led Courses

Navigating Learning Content and Enrolling
Training Instructions
Training Enrollment
Finding Your Training or Content:
  1. Use the search bar to find learning content or information about achievements.
  2. Once you enter your search terms, use the Enter key to expand the advanced search page to view a longer list of results/options.
  3. Filter your options to get more specified results.

Enrollment:

  1. If the course is free, the button will show as Start and the course will begin immediately after selecting Start.
  2. If a cost is associated with the course, the button will show as Pay and Begin with the cost shown above. Selecting Pay and Begin will open a payment drawer to apply either learning credits or a credit card.
  3. If prerequisites are required, the Prerequisites Required button will appear. Selecting it will display the required learning content, training, or achievement needed before enrollment.
Deployments Page Images
Enrollment Continued:
  1. If no prerequisites are required, selecting Class Options will open a list of class times. Use the 鈥渋鈥� icon to see more information about the class.
  2. Select the specific class you desire and complete any required payment.
  3. After enrollment, the course page reloads and details are visible in the Class Activity tab, including:
  • Current enrollment or waitlist status
  • Course materials (some materials only become available after class starts)
  • Cancellation/Refunds: If allowed by terms and conditions, you may cancel your course from this page and receive a refund if cancelled within the allowed refund period.
  • Multiple classes: If enrolled or waitlisted in more than one class, view each class鈥檚 details by selecting the class from the drop-down box.