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SmartProtect Solutions for the Public Sector

SmartProtect Predict Platform

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Find the perfect plan for your agency. All plans include our core prediction engine and AI insights.

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Predictions
Prediction Horizon How far into the future predictions extend 7 days 90 days 180 days 365+ days
Call Volume Predictions Hour-by-hour forecasts of incoming call volume ✓✓✓✓
Staffing Predictions Recommended staffing levels based on expected call demand ✕✓✓✓
Missed Call Predictions Forecast potential missed calls and associated revenue loss ✕✕✓✓
Custom Predictions Tailored prediction models designed for your specific needs ✕✕✕✓
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AI Insights & Reporting
AI Insights Level Depth of AI-generated recommendations Basic Standard Enhanced Custom
Reporting Comprehensive analytics and reporting capabilities Standard Enhanced Custom
Trend Analysis Identify patterns and trends in call data ✕✓✓✓
Weather Impact Analysis Incorporate weather conditions into predictions ✕✕✓✓
Anomaly Detection Automatically detect unusual patterns in data ✕✓✓✓
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Data & Uploads
Monthly Uploads Number of data uploads per month 52550Unlimited
Max File Size Maximum size per uploaded file 1 MB5 MB25 MB100 MB
Supported Data Types Types of data you can upload and analyze ✓ Call Data
✕ Scheduling Data
✕ Missed Call Data
✕ Custom Data		 ✓ Call Data
✓ Scheduling Data
✕ Missed Call Data
✕ Custom Data		 ✓ Call Data
✓ Scheduling Data
✓ Missed Call Data
✕ Custom Data		 ✓ Call Data
✓ Scheduling Data
✓ Missed Call Data
✓ Custom Data
Supported File Formats File formats accepted for upload ✓ CSV
✓ XLSX
✕ PDF
✕ Custom		 ✓ CSV
✓ XLSX
✓ PDF
✕ Custom		 ✓ CSV
✓ XLSX
✓ PDF
✕ Custom		 ✓ CSV
✓ XLSX
✓ PDF
✓ Custom
Historical Data Retention How long historical data is stored 6 months 12 months 24 months Unlimited
Data Export Export predictions and data ✕✓✓✓
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Team & Access
Team Members Number of users in your organization 1310Unlimited
Role-Based Access Control Assign different permissions to team members ✕✓✓✓
SSO/SAML Authentication Single sign-on with your identity provider ✕ ✕ Add-on | Soon ✓ Soon
Multi-Site Management Manage multiple locations from one account ✕✕✕✓ Soon
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Integrations
API Access Programmatic access to predictions and data ✕ 1,000 calls/mo 10,000 calls/mo Unlimited
CAD System Integration Connect with Computer Aided Dispatch systems ✕✕Add-on | Soon✓ Soon
RMS Integration Connect with Records Management Systems ✕✕Add-on | Soon✓ Soon
Email Notifications Automated email alerts for predictions ✕✓ Soon✓ Soon✓ Soon
Slack Integration Send predictions to Slack channels ✕✓ Soon✓ Soon✓ Soon
SMS Notifications Text alerts for critical predictions ✕Add-on | Soon✓ Soon✓ Soon
Custom Integrations Custom webhook and integration support ✕✕Add-on | Soon✓ Soon
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Support & Onboarding
Setup & Onboarding Help getting started with the platform Self-service Self-service White-glove | Add-on White-glove included
Email Support Get help via email ✓✓✓✓
Priority Support Faster response times and dedicated queue ✕✓✓✓
Phone Support Speak directly with support team ✕✕✓✓
Dedicated Account Manager Your personal point of contact ✕✕✕✓
Custom Training Personalized training sessions for your team ✕✕✕✓
SLA Guarantee 99.9% uptime guarantee with service credits ✕✕✕✓