Upland Software鈥檚 Four Core Solutions
Upland RightAnswers: AI-Powered Knowledge Management
Upland RightAnswers is a KCS v6 Verified platform that helps support teams resolve customer issues faster with AI-powered knowledge creation and delivery
- KCS v6 Verified
- 20+ OOTB Connectors
- Generative AI Knowledge Tools
- Hybrid AI Search and Analytics
- Self-service portals
- Chatbot and browser extension
- Workflows, Bulk Editing & Audit
Upland Panviva: Expert-Approved AI Guidance
Upland Panviva delivers AI real-time guidance for compliant organizations with expert-approved GenAI curation that drives trust, productivity, and CX excellence
- Compliant Knowledge Platform
- AI Knowledge Curation and Discovery
- Guide on the side
- Real-time alerts
- Quizz & Learning
- Analytics and Reporting
Upland BA Insight: Enterprise AI Search & Discovery
Unlock and power enterprise AI investments with Upland BA Insight to uncover your use cases of AI search, discovery, augmentation, generation, and delivery to improve workplace productivity.
- 95+ connectors with quick around time to build more
- On-premise, hybrid or cloud
- Content enrichment and metadata classifier
- Security and accessibility retainment.
- Multi-level Security
- Cosell with Microsoft and AWS
Upland InGenius: Unified Agent Experience
Upland InGenius CTI connects CRM and phone systems to give agents a unified view, enabling personalized service, faster call resolutions, and improved performance with AI-driven insights
- CRM: Salesforce, Microsoft Dynamics, ServiceNow
- CcaaS: Genesys Engage, Genesys Cloud, Cisco, Avaya, Asterisk
- Automatic Version Updates
- Workflow Integrations
These solutions deliver operational excellence, rapid ROI, enhanced compliance, and a trusted digital foundation for government innovation in 2025 and beyond.