Scale Citizen Support, Not the Workload Around It.
Agentic AI Built for Government Service Delivery.
Zammo.ai connects the resident journey, from first contact to resolution, across every channel, without the IT overhead, long timelines, or complex integrations. Built natively on Microsoft Azure and SOC 2 certified, Zammo deploys inside your existing Azure tenant, so your team can focus on outcomes, not configuration.
Zammo Agents for Government
Government agencies are under pressure to do more with less. Rising 311 volumes, permit backlogs, outdated IVR systems, fragmented systems that force staff to toggle between five tools to close one request, and unmet ADA and multilingual needs are stretching teams thin.
Zammo changes that equation on two fronts. It connects to your CRM, 311 platform, and contact center, and automates the entire bot-building process, deploying secure AI agents in days, not months, using natural language. Any agency employee can build and publish sophisticated citizen support workflows without IT involvement, launching complex, transactional agent experiences in as little as one day.
In live deployments, agencies have seen a 73.6% AI containment rate (contacts resolved without staff intervention) and $246K in annual labor savings per deployed agent, a business case that funds the next phase of rollout before the budget cycle ends.
Key capabilities include:
- No-Code, No Complexity. Build and deploy sophisticated citizen support workflows using natural language. Technical barriers don't stand in the way of accessible public services.
- Scale Without the Queue. Empower individual departments to manage their own AI agents independently, freeing technical teams to focus on core infrastructure.
- Azure-Native Security, Your Tenant, Your Data. Zammo operates entirely within your existing Azure tenant. Resident data never leaves your control, addressing the security, data sovereignty, and council accountability concerns that block most AI procurement.
- One-Click to Everywhere. Deploy across resident-facing and internal staff channels simultaneously, including voice telephony, website chat, SMS, Microsoft Teams, Facebook Messenger, and more. Multilingual responses, ADA compliance, and PII protection are built in.